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Spanlink to Speak and Exhibit at Contact Center Conference & Expo 2011 in Nashville, TN

February 18, 2011

Date: Monday, March 21 - Wednesday, March 23, 2011
Location: Gaylord Opryland Resort, Nashville TN

Join innovative thought leaders at the Contact Center Conference & Expo 2011 in Nashville, TN, March 21-24, 2011. The conference will focus on contact center professionals dedicated to advancing

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Spanlink to Present on Social Media in the Contact Center at Enterprise Connect

February 17, 2011

Attendees to learn how Social Media can improve the Customer Experience

MINNEAPOLIS – Feb. 17, 2011 – Spanlink Communications, a leading provider of Cisco collaboration and contact center solutions, announced today that Roxann Swanson-Sawyers, Spanlink’s vice president of Sales,

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The Social Customer Mentions Spanlink, Cisco for Social CRM

February 11, 2011

In an interview with John Hernandez, TheSocialCustomer.com blogger Lou Dubois talks about the importance of Social CRM and the necessity for businesses to engage in not only two-way conversation, but to utilize social platforms to help customers who require support.

"Everywhere you turn, companies

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Webinar: Emerging Customer Response Channels - KPIs in Social Response

February 11, 2011

Title:    Executive Think Tank - Emerging Customer Response Channels - KPIs in Social Response
Date:   Thursday, February 17, 2011
Time:
  12:00 p.m. - 1:00 p.m. EST
Space is limited; reserve your seat now!

Executive Level Think Tank - Executive professionals who have the

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Spanlink to Sponsor NECCF Spring Forum and Present on Social Media

February 10, 2011

The NorthEast Contact Center Spring Forum (NECCF) will be held on March 22 at the Henderson House located in Weston, MA. Join us as we explore Social Media in the Call Center!

Date: Tuesday, March 22, 2011
Time: 9:30 a.m. - 3:00 p.m. EST
The Henderson House, Weston, MA (Click here for driving directions)

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Webinar: Spanlink Support: Safeguard your Contact Center

February 09, 2011

Date: Thursday, March 10, 2011
Time: 2 p.m. EST/11 a.m. PST (30 minutes)

SafeGuard Monitoring Tools

    • Outside-in monitoring tool, SolutionCheck
    • New suite of reports
    • Quickly restore an IOS Backup
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Spanlink to Co-Present with Cisco at Conversational Commerce Conference

February 02, 2011

John Hernandez, Vice President and General Manager of Cisco’s Customer Collaboration Business unit, and Eric LeBow, Vice President of Professional Services at Spanlink Communications, will co-present at this year’s Conversational Commerce Conference (C3) on February 2 at 2:30 PST at the

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