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ConvergeOne Collaboration Receives 2014 CUSTOMER Contact Center Technology Award

November 05, 2014

ConvergeOne Collaboration’s Customer Survey Manager honored for improving customer service technology

CUSTOMER-Contact-Center-Technology-Award-2014MINNEAPOLIS — ConvergeOne Collaboration, formerly Spanlink Communications, announced today that TMC, a global, integrated media company, has named Customer Survey Manager for Cisco platforms a 2014 CUSTOMER Contact Center Technology Award winner. The award distinguishes ConvergeOne Collaboration’s success as innovators, thought leaders, and market movers in the contact center and customer care industries.

“We’re honored to be recognized by TMC for excellence in contact center technology,” said Eric LeBow, Managing Director, ConvergeOne Collaboration. “Through innovation like Customer Survey Manager, we continue to help our clients connect to their customers in meaningful ways while adding further insight and value to their businesses.”

ConvergeOne Collaboration’s Customer Survey Manager offers business users access to create and review post-call surveys with seamless integration into Cisco contact center platforms. Unlike other products, Customer Survey Manager requires no programming or complex configuration. With its easy-to-use interface and various surveying options, Customer Survey Manager empowers contact center managers to take full control of their surveys without having to involve their IT departments.

“Congratulations to ConvergeOne Collaboration for being granted a 2014 CUSTOMER Contact Center Technology Award. Customer Survey Manager has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”


About ConvergeOne
ConvergeOne, headquartered in Eagan, MN, is the leading independent integrator of data, communications, collaboration, and customer interaction solutions and services. As a critical link between OEMs and end users, the company provides essential consulting and project management services related to custom design, installation, implementation, and maintenance of best-in-class data and communication solutions. Through its nationwide family of solution integrators, ConvergeOne offers a “one-stop” destination for its broad spectrum of valued customer relationships, providing in-depth technical expertise and total solution focus. Custom services include converged networks and unified communication solutions, call centers, system design, implementation, integration, maintenance, data storage and archiving, and other professional services, primarily for mid-sized and enterprise businesses. For more information, visit www.converge-one.com.

About ConvergeOne Collaboration
ConvergeOne Collaboration is an award-winning IT service management company dedicated to helping its customers minimize risk and improve availability and performance of their business communications solutions. As the Cisco arm of ConvergeOne, it helps companies get the most out of their Cisco investments by advising, deploying, integrating and providing management services that are tailored to their specific business goals. OnGuard, its managed services platform, ensures that its customers’ business-critical Cisco collaboration, contact center, data center and network assets stay up and running at optimal performance. Its services approach enables a true partnership with customers, and empowers IT operations to leverage ConvergeOne Collaboration experts as an extension of their own teams. ConvergeOne Collaboration is a Master-certified Cisco partner serving mid-size businesses and large enterprises nationally and internationally. Find news and information at www.spanlink.com.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.


About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.


Category: Contact Center, Company News