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Webinar: Monitor Social Media in the Contact Center to Enable Proactive Customer Service

November 20, 2011

Date: Thursday, December 15
Time: 2:00 p.m. EST/11:00 a.m. CST

Did you know....

...that 2/3 of Americans use Social Media?   

 ... that 34% of online users have used Social Media to rant or rave about a product company or brand?  

...that 67% of consumers are more likely to buy from brands they follow on social media?

What are they saying about you? Reserve your spot now!

Join Spanlink  for a 30-minute webinar focused on Cisco SocialMiner, a tool that enables companies to monitor and proactively respond to customers and prospects communication through public social media networks.

By monitoring the social conversations surrounding your brand, companies have the unique opportunity to manage customer service issues, create brand advocates and identify sales opportunities not available via traditional channels of communication.

 Attendees will receive a free 30-day trial of Spanlink SocialWatch, Spanlink's hosted version of Cisco SocialMiner.

Category: Cisco Systems, Events, Webinars